CS
Cathy S

1 reviews | Active since Jan 2019

14 Dec 2020, 15:14

CAPFIN

Overall I am happy with Capfin, but when it comes to December they think that everyone gets paid in the MIDDLE of DECEMBER. I phone them at the beginning of December every year to let them know that I only get paid at the END of DECEMBER like every other month. What DON'T THEY UNDERSTAND????? It now costs me extra money because the debit order gets reversed. They DON'T pay that extra cost, I have to and now a days that extra money means A LOT to me. I think they should listen to the CUSTOMER and NOT PRESUME. NOT HAPPY WITH THEM RIGHT NOW. IT IS EVERY YEAR THE SAME STORY.

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Replies (1)
Capfin
Capfin's reply14 Dec 2020, 15:57
Official
Good day Ms Sweeck 

Kindly note we appreciate that you took the time to bring this matter to our attention.

We will investigate your query  swiftly and one of our team members will contact you as soon as possible.

Kind regards 
Customer service