NW
Nelis W

1 reviews | Active since Feb 2020

29 Jul 2020, 08:04

capfin

I have an issue with capfin. I have taken 3 loans with them. The first being in April of last year of which I paid 6 installments. They offered me another loan at the end of September of which I paid 3 installments. In December they offered me a bigger loan which in double of what I have taken thus far while settling the previous loan like they did previously. I have to date paid 7 installments uninterrupted. As of the end of May having paid 5 installments already, I enquired If can take the same amount again. I was told there is no funds available. last month I did they same and got the same response as I did this month. Now unless my math s****s has decreased I calculate that if they give me a loan of the same amount as December minus the current remaining balance of R12419.10 there is a total of R14580.90 left which would help me as I need it urgently, but I keep on getting told there is no funds available. Or maybe my calculator is less advanced than Capfin's. This is unacceptable and bull****. I really only needed one of the loans I took. The others I took because I thought it would help my credit rating. So I will on giving you negative rating until you help me when I really need it.....

0
Replies (2)
Capfin
Capfin's reply29 Jul 2020, 09:19
Official
Good day Nelis W

Kindly note we appreciate that you took the time to bring this matter to our attention.

We will investigate your query  swiftly and one of our team members will contact you as soon as possible.

Kind regards 
Customer service 
NW
Nelis W's update03 Aug 2020, 10:54
Reviewer Update
It has been resolved according to you, not to me. The explanation you sent via means nothing to me