Capfin

Good day,

I am writing to formally escalate this matter, as I am extremely dissatisfied with how both my account and communication have been handled.

Following my previous query, I personally contacted Capfin after being advised by your consultant that a request had been sent to them. However, Capfin’s debt review department confirmed that they had not received any request from your side.

I was then advised to forward the Form 17.1 directly to Capfin myself, which I did. Despite this, Capfin:

* Failed to acknowledge receipt of the document, and * Proceeded to debit my account regardless

This is completely unacceptable.

From my understanding, once a Form 17.1 has been issued and submitted, there should be engagement and acknowledgment from the credit provider, and collections activity should be addressed accordingly. The fact that no action was taken and funds were still debited reflects a serious breakdown in process and communication.

At this point, I am unhappy with both:

* The lack of action and follow-through from your side, and * Capfin’s failure to acknowledge the documentation and continued debiting of my account