1 reviews | Active since Nov 2015
Capfin
End November was informed, via SMS, December debit order will go through earlier, up to 2 weeks earlier. I rep**** as pensioner there will be no funds available, I also phoned them and was assured that any cost from my bank due to this will be reimbursed. R150.00 taken from my account due to debit order returned. I contact Capfin they request a Statement, Then they requested a Costing sheet, which I eventually got from my bank. I send that through, now they want another statement. I send them December and January statements and the COSTING SHEET , then they request my ID again. I send all this info to them and every time they wanted to loan me some money but nothing about my money. R150 is not much to a lot off people but to a pensioner its a lot.
Thank you for contacting us with your feedback and alerting us to your frustration regarding the debit order taken on your account.
We would like apologize for any inconvenience caused by this. We will investigate the matter and our office will be in contact with you.
Kind regards,
Customer service
Best regards,
Thank you for contacting us with your feedback and alerting us to your frustration regarding the debit order taken on your account.
We would like apologize for any inconvenience caused by this. We will investigate the matter and our office will be in contact with you.
Kind regards,
Customer service
Best regards,
Your query has been investigated and we have been in contact with you.We are very pleased to advise that a satisfactory resolution has been reached.
For any further assistance please call us on *** or email *** .
Kind regards,
Customer service
Best regards,
Your query has been investigated and we have been in contact with you.We are very pleased to advise that a satisfactory resolution has been reached.
For any further assistance please call us on *** or email *** .
Kind regards,
Customer service
Best regards,
