MK
Mlu K
1 reviews | Active since Jul 2022
29 Jul 2022, 21:53
Calling at odd times
I app**** for a loan about a month ago and they called me to check my expenditure and how much I will qualify for. Fine, they asked me when can they call me to finalize my loan and I told them my lunch times at work. They kept on calling me on unspecified times and they ended up canceling my loan. When I did an enquiry I was told I have to start all over again with the application. I did apply again and now they are not calling me at all. What's wrong with telling a person that you don't qualify for such and such reasons instead giving us hope? I'm so unhappy with Capfin and won't recommend it to anyone
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Replies (2)
Capfin's replyOfficial
30 Jul 2022, 08:08Good day
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply30 Jul 2022, 08:08
Official
Good day
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Best regards,
Capfin's replyOfficial
30 Jul 2022, 08:24Good day
Thank you for your patience during the time we resolved your query.
Customer feedback is always welcomed by us!
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Thank you for your patience during the time we resolved your query.
Customer feedback is always welcomed by us!
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,
Capfin's reply30 Jul 2022, 08:24
Official
Good day
Thank you for your patience during the time we resolved your query.
Customer feedback is always welcomed by us!
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Thank you for your patience during the time we resolved your query.
Customer feedback is always welcomed by us!
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,