CAFIN?
I have to say how utterly disgusted I am with Capfin.
I had a loan for more or less a year that I paid every month in full. First R10 000 and then again R1900 loans Last month I have settled the loan in full, paid +/-R5300 and closed the account.
Now I wanted to apply again for R13 000. Did all the paper work submitted and received a sms/email saying I qualify for R23 000 So I phoned, did the whole process for the R13 000 and was told I don’t qualify.
How the hell!!!!!!!!!!!! I was the perfect customer, paid every month and paid up earlier.
VERY VERY DISGUSTED WITH CAPFIN!!!!!!
Helpful (0)
Replies (4)0
Replies (4)
Capfin's replyOfficial
11 Jul 2022, 14:16Good day
Thank you for alerting us to your query. Your query has been assigned to a consultant who will contact you shortly.
We apologise for any inconvenience this may have caused you and will investigate the matter.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. Your query has been assigned to a consultant who will contact you shortly.
We apologise for any inconvenience this may have caused you and will investigate the matter.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply11 Jul 2022, 14:16
Official
Good day
Thank you for alerting us to your query. Your query has been assigned to a consultant who will contact you shortly.
We apologise for any inconvenience this may have caused you and will investigate the matter.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. Your query has been assigned to a consultant who will contact you shortly.
We apologise for any inconvenience this may have caused you and will investigate the matter.
Sincerely
Capfin Customer Services
Best regards,
Capfin's replyOfficial
11 Jul 2022, 14:38Good day
We appreciate your patience and the opportunity to resolve your query.
Kindly note that Capfin offers loans based on the outcome of an affordability assessment which considers factors such as income and expenses, credit profile and payment behaviour.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
We appreciate your patience and the opportunity to resolve your query.
Kindly note that Capfin offers loans based on the outcome of an affordability assessment which considers factors such as income and expenses, credit profile and payment behaviour.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,
Capfin's reply11 Jul 2022, 14:38
Official
Good day
We appreciate your patience and the opportunity to resolve your query.
Kindly note that Capfin offers loans based on the outcome of an affordability assessment which considers factors such as income and expenses, credit profile and payment behaviour.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
We appreciate your patience and the opportunity to resolve your query.
Kindly note that Capfin offers loans based on the outcome of an affordability assessment which considers factors such as income and expenses, credit profile and payment behaviour.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,
's updateReviewer Update
11 Jul 2022, 14:46So where I made a mistake of saying R12000 and they had R3000 I don't qualify. And for some stupid reason they can not rectify it...only after 30 day. So way have supervisors that can not over ride...I need the cash now not in 30 days..Again Capfin full of BS!!!! Clearly don't want returning business!
's update11 Jul 2022, 14:46
Reviewer Update
So where I made a mistake of saying R12000 and they had R3000 I don't qualify. And for some stupid reason they can not rectify it...only after 30 day. So way have supervisors that can not over ride...I need the cash now not in 30 days..Again Capfin full of BS!!!! Clearly don't want returning business!
Capfin's replyOfficial
11 Jul 2022, 14:53 Good day
We appreciate your patience and the opportunity to resolve your query.
Kindly note that Capfin offers loans based on the outcome of an affordability assessment which considers factors such as income and expenses, credit profile and payment behaviour.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
We appreciate your patience and the opportunity to resolve your query.
Kindly note that Capfin offers loans based on the outcome of an affordability assessment which considers factors such as income and expenses, credit profile and payment behaviour.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,
Capfin's reply11 Jul 2022, 14:53
Official
Good day
We appreciate your patience and the opportunity to resolve your query.
Kindly note that Capfin offers loans based on the outcome of an affordability assessment which considers factors such as income and expenses, credit profile and payment behaviour.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
We appreciate your patience and the opportunity to resolve your query.
Kindly note that Capfin offers loans based on the outcome of an affordability assessment which considers factors such as income and expenses, credit profile and payment behaviour.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,