NM
Ntombi M.

1 reviews | Active since Apr 2014

27 Jul 2020, 14:53

Bunch of ******

The worst experience of my life, I'd never recommend you guys, plus your consultants are extremely rude and unprofessional, invest in more training.

I have set up a debit order to come that miraculously never comes out but there's funds in my account, so I've resorted to doing instant eft a few days before, the receipt of the money is acknowledged but there's interest that's being added on and when I called in I'm told unfortunately that's how it is, I mean really? I will not be paying that interest Because it's not my fault that you can't carry out a simple debit order and even I've made life easier for you where I do eft with more than the installment amount, it still has interest I have been patient with this matter waiting for numerous call backs but nothing, I'll be taking this matter up with the ombudsman, you are a bunch of ******.

0
Replies (3)
Capfin
Capfin's reply27 Jul 2020, 15:02
Official
Good day Ntombi M 
 
We appreciate that you took the time to bring this matter to our attention.

We will investigate your query and have a dedicated member of our team contact with you shortly. 
 
Sincerely
Capfin Customer Services

NM
Ntombi M.'s update27 Jul 2020, 15:14
Reviewer Update
I've been hearing this for a while but no one calls me back, I'll be lodging those complaints. You can't be toying with people's hard earned money and get away with it.
Capfin
Capfin's reply29 Jul 2020, 13:40
Official
Good day  Ntombi M
 
 
Thank you for your patience during this time. We are pleased that a satisfactory resolution has been reached.
 
For further assistance, please call us on *** or email ***
 
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 17:00
* Saturday and Public Holidays 08:00 - 13:00