breaking the law

i received and account for Mr Phewa at my address, there is no mr Phewa living here. I called the call centre to ask them to change the address, first spoke to a Dombe/Ntombe, she said, if she changes the address who will contact the customer - not my problem. I don't want the account here. she said she will change it, okay, then do you need the account number? no. I asked for a supervisor she hung up. Called back, same agent, she cut the call as soon as she heard it was me. Called back, spoke to Nomonde and asked for a supervisor, I was put on hold forever and eventually cut off. 1st of all, how do they issue loans without requesting a proof of residence? if this guy defaults how will they find him? This is going to be reported to the NCR.