1 reviews | Active since Sept 2016

03 Nov 2016, 14:16

bed customer service

<p>As a Capfin client I was helped a lot by their credit facility which I they offered me, but as for the service it bed service and they not so transparent to client I spoke to someone regarding settling my account and she confirmed the amount which I was happy with and now they calling me telling me that my account is not settle I only payed the outstanding balance.</p> <p> </p> <p>This is a day light ******* Consumer Act says client should be giving all information in simple and clear English because the consultant are trained to ****** people they were not clear and they don’t want to speak to me and I have lead complains with them but one got back to me this is on product or company that I will recommend to family and friends</p> <p> </p> <p>Customer service is bed team tells me they she doesn’t care I just have to pay they don’t have time for child act am taking this up with ombudsman</p> <p> </p>

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Replies (4)
Capfin
Capfin's reply04 Nov 2016, 07:11
Official

Hello Mafingerprince Fana Mkhonza

Thank you for taking the time to provide us with your feedback.

We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.

Kind regards,

Customer Service

Best regards,

Capfin
Capfin's reply04 Nov 2016, 07:11
Official

Hello Mafingerprince Fana Mkhonza

Thank you for taking the time to provide us with your feedback.

We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.

Kind regards,

Customer Service

Best regards,

Capfin
Capfin's reply04 Nov 2016, 07:11
Official

Hello Mafingerprince Fana Mkhonza

Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.

Kind regards,

Customer Service

Best regards,

Capfin
Capfin's reply04 Nov 2016, 07:12
Official

Hello Mafingerprince Fana Mkhonza

Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.

Kind regards,

Customer Service

Best regards,