Be Warned: VERY EARLY Debit Orders

I'm somewhat unimpressed by Capfin this morning. I'm pretty much new with the Bank - considering that they've been around the block long enough, I thought that I'd give them a try since I'm working towards building up my Credit Score.

I, recently, decided to take on a personal loan with the bank and somewhat found the experience efficient and easy - which was fantastic, at first. However, this morning I got a totally different overview of the Bank since ,somewhat, their Debit Order went off from my account 3x days early, before my Salary date (which falls on a Monday)- which is extremely concerning. According to the agreed Debit Order Mandate, the Debit order was meant to go off on the 25th of each month and not this sooner. It sparked my curiosity as to why would they set the Mandate if the Bank itself can't comply with it!? - This is, by far, the most ridiculous thing I've ever came across from any bank and sparks nothing but extreme projection of mistrust/insecurities towards it's clients. I've done multiple loans through various Banks and this is the first time I've experienced this and can only assure that it's, exclusively, with Capfin. Alone.

I did call in - with hopes I'd get answers, but it's apparent that, as I quote "Normal for the bank to debit early" according to its customer care. I'll find it within my will and power to NOT recommend this clumsy bank to anyone and I'm extremely frustrated by the level of service I've received already, I cannot imagine many others out there with the same issue. Based on this, I can already tell that my relationship with the bank will not be as convenient and effiecient as I'd expected it to be. I'll be looking into settling with the bank and save myself any further stress.