IH
Isaac H
1 reviews | Active since Oct 2017
06 Oct 2017, 11:47
Balance not updated
Account ********** 3
Balance was paid up 31 August 2017, It is now October i'm trying to apply for finance and im being told you guys have not updated my balance with Bureaus. Credit was app**** with Capfin now im being told about third party Bureaus. Im not willing to wait for 7-21 days as I need to apply for finance immediately. Please call me to tell me that this has been resolved.
Cell ********** 621
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Replies (2)
Capfin's replyOfficial
07 Oct 2017, 11:22Good day Mr Hasane
Your feedback is important to us.
Please accept our sincere apology for any frustration experienced. An investigation into your query is underway and we will contact you to keep you updated on the progress of this matter.
Kind regards
Customer Services
Best regards,
Capfin's reply07 Oct 2017, 11:22
Official
Good day Mr Hasane
Your feedback is important to us.
Please accept our sincere apology for any frustration experienced. An investigation into your query is underway and we will contact you to keep you updated on the progress of this matter.
Kind regards
Customer Services
Best regards,
Capfin's replyOfficial
12 Oct 2017, 14:34Good day Mr Hasane
We have investigated your query and are happy to advise that the matter is now resolved. Your account information has been sent to the relevant credit bureau for update and our office has been in contact with you.
For any further assistance please call us on *** or email *** .
Kind regards
Customer Services
Best regards,
Capfin's reply12 Oct 2017, 14:34
Official
Good day Mr Hasane
We have investigated your query and are happy to advise that the matter is now resolved. Your account information has been sent to the relevant credit bureau for update and our office has been in contact with you.
For any further assistance please call us on *** or email *** .
Kind regards
Customer Services
Best regards,