MT
Mariechen T

1 reviews | Active since Feb 2013

19 Jun 2018, 14:04

Bad services regarding accounts

I have a loan with Capfin. As I am unemployed, I was unable to pay the monthly installments on this account. The account was then handed over to a debt collector. This is the second complain regarding the same matter between me and Capfin. Three different debt collectors is trying to collect monies for one account. At this stage I am paying Mooney Ford for this account, now Nimble Collections also demands monies for the same account. This is being going on since last year. Which company must actually get the money. I phoned both the debt collectors and both confirmed that the account is with them. Nimble Collections even send me a statement regarding this account and charged me for a phone call and it is not even my number. There interest for one month is R596. That is totally ridiculous. In the meantime this is affecting my ITC, for leaving me in the dark.

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Replies (2)
Capfin
Capfin's reply20 Jun 2018, 10:02
Official

Good day Ms Du Toit

We welcome your feedback and are dedicated to resolving your query.
Your request is being attended to and we will be in contact with you to provide feedback. We would like to extend our apologies for any problems we may have caused.

Kind Regards

Customer Service

Best regards,

Capfin
Capfin's reply22 Jun 2018, 16:49
Official

Good day Ms Du Toit

We have escalated your query to the relevant party.

They have advised they will contact you shortly.

Feel free to call us on *** or email *** for any further assistance.

Kind Regards

Customer Service

Best regards,