1 reviews | Active since Feb 2013
Bad services regarding accounts
I opened a Capfin account in November 2016. As I was retrenched I phoned them and informed them. They then handed me over to attorneys. Before I could make any payments into the account, I got a sms from another attorney called Vertex. I phoned them and requested a statement. Still waiting for it. I phoned after a month and they informed me that the account is no longer with them. In July it was handed over to FB Incorporated. They send me and sms telling me to pay R300 or the amount of R6 214. Before I could even make any payments, I got another sms from a different company. They told me that the account is with Mooney Ford Attorneys. The consultant informed me that I must pay R8500. Within two months time the interest from one company to the other increased with more than R2000. I have made arrangements with Capfin to pay off this account, but as there are four different companies claiming money for the same account, I did not make any payments. How can you pay four different companies for the Capfin account. Yesterday I phoned Mooney Ford and asked them to send me a detailed statement. I am still waiting. Instead of sending me an statement, they send me a treating email informing me that they are going to take legal action. I am really confused at this stage as I never received any statements or correspondence from the numerous attorneys. I have requested it but is still waiting. Every month it is a different attorney.
Hello Mariechen
Thank you for writing to advise us of your concerns. We regret any inconvenience caused.
Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.
Kind regards,
Customer Services
Hello Mariechen
Thank you for writing to advise us of your concerns. We regret any inconvenience caused.
Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.
Kind regards,
Customer Services
Hello Mariechen
We are pleased to have engaged with you and that your situation has been resolved.
For any further assistance please call us on *** or email *** .
Kind regards,
Customer Services
Hello Mariechen
We are pleased to have engaged with you and that your situation has been resolved.
For any further assistance please call us on *** or email *** .
Kind regards,
Customer Services
