Bad service/not going extra mile

App**** for a loan and was decline due to that they do not have the bank that my money gets deposit in on their system I had given them my 3 months bank statement all the information they need. After the decline spoke to the inbound supervisor a man told me they not gonna help and his not gonna do anything I must tell my employer whom is the bank that I must tell to pay my salary in different account really.they later send me message saying I have withdrawn my loan application in meanwhile they declined it .so disappointed in the ability of the supervisor in able to even try to resolve the issue come up with better solution for both of us