ZG
Ziningi G
1 reviews | Active since Oct 2021
10 Jul 2023, 05:24
Bad service with refunds 😡😡😡
I settled my account through African Bank on the 5th of July and they paid extra R3100 and some change. I contacted Capfin to enquire about a refund they told me it will take about 2 days. Till today I haven't received any funds, of which they even sent me a message thanking me for the payment.
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Replies (2)
Capfin's replyOfficial
10 Jul 2023, 08:16Good day
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Best regards,
Capfin's reply10 Jul 2023, 08:16
Official
Good day
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. We will investigate the matter and get back to you shortly. One of our dedicated consultants will be in contact with you to assist with your query.
Sincerely
Capfin Customer Services
Best regards,
Capfin's replyOfficial
17 Jul 2023, 13:55Good day
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,
Capfin's reply17 Jul 2023, 13:55
Official
Good day
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
We are glad that we could resolve your complaint.
Thank you for reaching out to us. Please note that refunds take up to 48 business hours to reflect in your bank account.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 – 18:00
* Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Best regards,