Bad service when requesting settlement letter

I contacted capfin call center requesting settlement letter. I indicated to Ma***ole that i am calling from a prepaid cellphone so i will be brief, personal information has not changed at all. I confirmed id number, e-mail address, he asked me about physical address, e-mail address and cellphone number which i confirmed that they have been changed.<br> <br> All I asked for is settlemtn letter to be sent to the same e-mail address that they have. I did not have the intentions to change anything however Ma***ole kept on asking me the same thing that i already confirmed close to four times. I then got upset as i did not understans why i should repeat same thing more that two times especially if i do not change anything but only requesting settlement letter. The e-mail used previously is [Email Removed] e-mail). <br> <br> I need that settlemt letter sent urgently to my personal e-mail address provided and was used by Capfin previously.