Bad Service to the extreme

Spoke to both Khanyisa and Uris the team leader.They decided to take the debit order today instead of next week and left me with nothing.They claim that they dont wanna inconvinience me hence they left me penniless.Jah neh English is one difficult language.

I pleaded with them but I spoke to people who listened but did not understand me.How cruel can companies be.They claim they sent me an SMS on monday but I did not reply.What proof have they got that I read that SMS?