CB
Claire B

1 reviews | Active since Feb 2012

21 May 2015, 10:09

Bad Service / Poor quality phone etiquette

I have a major complaint with regards to Capfin who insist that they will take a debit order off before my actual pay day. I have told them on numerous occasions that I cannot guarantee that if my pay day falls on a weekend that I will be paid on the Friday as I do have control over the payroll department at my company.<br> <br> Now I get an sms to say they will be taking the next payment on the 22nd May. My normal pay day is the 25th.<br> <br> what do I do now as there will be no money on the 22nd as the 25th is a normal working day and my salary will only be paid on Monday on a normal working day - it is not the weekend. <br> <br> it does not help to phone as the personnel they use in their call centre are argumentative and talk over you and just say they cannot help you. what a nightmare place to have to deal with.

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Replies (1)
Capfin
Capfin's reply21 May 2015, 11:07
Official
Hello Claire Balsdon,

Thank you for bringing this matter to our attention.

We are very sorry to hear about the situation. One of our consultants will be in contact with you shortly.

Kind regards
Customer Service