Bad service on Funds to be Reversed

Linked Capfin on my FNB Account which allows me to transfer funds to them on ATM, on Saturday the 31 of Jan 2015 I wanted to transfer large lump sum from my FNB account to my Capitec Account and I mistakenly transferred the funds into Capfin bank account. On the 02nd of Feb 2015 I received a message from Capfin confirming that they received my payment. I called their offices at 08am the agent I spoke to was a gentleman who assisted but refused to give me a ref number and he advised I will receive an sms confirming of this request & will be done in 2 Days. At 4pm that afternoon I contacted Capfin because I had not received an SMS, this time I spoke to Eilhaam Abao who was very helpful but the Team Leader Brian not at all and she advised I send a Bank statement to [Email Removed] , this morning I phoned again I spoke to an Agent who was very helpful and I requested to speak to her Team Leader and I spoke to Nizaar who personal went to the finance Dept with my Bank Statement I had re-sent him to his direct e-mail and when he got there they requested a linked info from my FNB bank when I added Capfin as a beneficiary and proof of payement I sent it. Please pay my money today