lM
lebohang M
1 reviews | Active since Jun 2019
26 May 2020, 11:40
BAD SERVICE I WANT BANKING DETAILS TO CLOSE MY ACCOUNT
I called capfin 20 minutes ago asking for their banking details and they refused to assist me saying am account is handed over I was speaking to Tumelo n I begged him to give me banking details n I want to make payment but he said he couldn't. I asked to speak to the manager n he put me on hold for 5 minutes and said his line manager will give me a call but I was only looking for the banking SUCH A BAD SERVICE I WAS ONLY LOOKING FOR THE BANKING AS I WANTED TO MAKE PAYMENT HE JUST WASTED MY AIRTIME FOR NOTHING THANK YOU SO MUCH I HOPE MANAGEMENT IS HAPPY WITH THE SERVICE YOU ARE RENDERING AND I DID NOT ASK HIM TO EXPLAIN ANYTHING ON MY ACCOUNT I WANTED BANKING DETAILS TJOOOOOO
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Replies (2)
Capfin's replyOfficial
26 May 2020, 12:20Good day Lebohang M
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
Sincerely
Capfin Customer Services
Capfin's reply26 May 2020, 12:20
Official
Good day Lebohang M
Thank you for bringing this matter to our attention, we take these types of concerns very serious and apologise for any inconvenience this may have caused you. Please allow us to investigate the matter and get back to you.
Sincerely
Capfin Customer Services
Capfin's replyOfficial
28 May 2020, 13:15Good day Lebohang M
Thank you for allowing us to assist with your query. We value you as our customer and strive to maintain a rewarding relationship with you.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
•Monday to Friday 08:00 – 18:00
•Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services
Capfin's reply28 May 2020, 13:15
Official
Good day Lebohang M
Thank you for allowing us to assist with your query. We value you as our customer and strive to maintain a rewarding relationship with you.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
•Monday to Friday 08:00 – 18:00
•Saturday and Public Holidays 08:00 – 13:00
Kind regards
Capfin Customer Services