Bad Service from Makhosazana at Capfin

Good day

I would like to raise my concern regarding the service i received from Makhosazana from Capfin on the 8th for loan application that was approved whom setup my debit on the wrong date i have called and inquired numerously on the call and nothing was done now my credit profile is affected due to negligence on a non listening consultant and Team Leaders who don't attend our queries . Now my account went on Minus because of the negligence I request this be fixed effective and immediately before i take further steps to report this matter.