Bad Service from DAY 1

I app**** for a CAPFIN loan 3 weeks ago. Since then I have had to go to Ackermans at least 15 times to rescan my documents as there has always been some type of problem. I have spoken to a so called Supervisor named Micheal yesterday who said that everything was 100% and that they would calll me to finalise my application. This afternoon i spoke to YET ANOTHER So called Supervisor named Abigail who assured me that she would get back to me within an hour. I have not heard from her since. I have spent over R300 in airtime calling, wasted at least R300 worth of petrol driving to Ackermans to rescan my documents. My bank charges are in excess of R400 for all the statements i have drawn. I am now at my limit. Either finalise the loan or decline it. dont keep me on a string. Is Capfin going to refund me the cost of R1000 that i have spend sending them documents? Please respond URGENTLY.