MM
Masego M
1 reviews | Active since Jul 2020
15 Jul 2020, 21:16
Bad service for my settlement
I am so disappointed with capfin. I requetested for a settlement amount on my outstanding loan on the 27th of March 2020, I received it and paid the outstanding amount I got from the USSD self service. Then I paid the full settlement amount on the 31st of March 2020, before the 7 days ended. Capfin is still debting from my account.
I am not working anymore and I can not pay for what I don't owe anymore.
Helpful (0)
Replies (2)0
Replies (2)
Capfin's replyOfficial
16 Jul 2020, 07:43Good day Masego Madumo
Thank you for your feedback.
We will follow up on the payments made and contact you with an update shortly. Please accept our sincere apologies for any inconvenience caused.
Kind regards
Customer Services
Thank you for your feedback.
We will follow up on the payments made and contact you with an update shortly. Please accept our sincere apologies for any inconvenience caused.
Kind regards
Customer Services
Capfin's reply16 Jul 2020, 07:43
Official
Good day Masego Madumo
Thank you for your feedback.
We will follow up on the payments made and contact you with an update shortly. Please accept our sincere apologies for any inconvenience caused.
Kind regards
Customer Services
Thank you for your feedback.
We will follow up on the payments made and contact you with an update shortly. Please accept our sincere apologies for any inconvenience caused.
Kind regards
Customer Services
Capfin's replyOfficial
17 Jul 2020, 13:38Good day Ms Masego Madumo
Your query has been investigated and we are happy to advise that it has been resolved.
For further assistance, please call us on *** or email ***.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 17:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Your query has been investigated and we are happy to advise that it has been resolved.
For further assistance, please call us on *** or email ***.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 17:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Capfin's reply17 Jul 2020, 13:38
Official
Good day Ms Masego Madumo
Your query has been investigated and we are happy to advise that it has been resolved.
For further assistance, please call us on *** or email ***.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 17:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Your query has been investigated and we are happy to advise that it has been resolved.
For further assistance, please call us on *** or email ***.
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 17:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services