NM
Nkosingiphile M
1 reviews | Active since Dec 2014
13 Feb 2024, 10:53
Bad service ever
Bad service and rude call center agents
Called yesterday to follow up on my loan application two customer service agents cut my call. The last agent also spoke in the native language before ended my call. I've never experienced such service and the worst part is that they've been calling my friends offering them loans meanwhile they are failing to proceed with my application.
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Replies (2)Capfin's replyOfficial
13 Feb 2024, 13:08Good day Sir/Madam
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter. Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter. Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Capfin's reply13 Feb 2024, 13:08
Official
Good day Sir/Madam
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter. Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter. Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly.
Sincerely
Capfin Customer Services
NM
Nkosingiphile M's updateReviewer Update
13 Feb 2024, 14:45Still haven't heard from you
NM
Nkosingiphile M's update13 Feb 2024, 14:45
Reviewer Update
Still haven't heard from you
