NM
Nkosingiphile M

1 reviews | Active since Dec 2014

13 Feb 2024, 10:53

Bad service ever

Bad service and rude call center agents

Called yesterday to follow up on my loan application two customer service agents cut my call. The last agent also spoke in the native language before ended my call. I've never experienced such service and the worst part is that they've been calling my friends offering them loans meanwhile they are failing to proceed with my application.

0
Replies (2)
Capfin
Capfin's reply13 Feb 2024, 13:08
Official
Good day  Sir/Madam 

Thank you for taking the time to inform us of your experience with our contact centre. We can assure you this is not standard practice and we will investigate the matter. Please accept our sincere apologies for any inconvenience this may have caused you. A consultant will be in contact with you shortly. 

Sincerely 

Capfin Customer Services
NM
Nkosingiphile M's update13 Feb 2024, 14:45
Reviewer Update
Still haven't heard from you