MD
Marc D
1 reviews | Active since Feb 2019
10 Nov 2021, 12:17
BAD SERVICE DELIVERY
After being a client with a low paid salary since 2019 and having taken and paid in full 9 loans, suddenly I have no loan available. My salary has doubled, yet no one in their call centre can tell me why a loan is not available. They can't even escalate my issue to a supervisor. I find this level of service disgusting, but not surprising. After all, this is South Africa, The land of ****ty service. Now we can ad Capfin to this list of ****ty company service.
Helpful (0)
Replies (2)0
Replies (2)
Capfin's replyOfficial
10 Nov 2021, 12:35Good day Marc D
Thank you for alerting us to your query. Your query has been assigned to a consultant who will contact you shortly.
We apologise for any inconvenience this may have caused you and will investigate the matter.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. Your query has been assigned to a consultant who will contact you shortly.
We apologise for any inconvenience this may have caused you and will investigate the matter.
Sincerely
Capfin Customer Services
Capfin's reply10 Nov 2021, 12:35
Official
Good day Marc D
Thank you for alerting us to your query. Your query has been assigned to a consultant who will contact you shortly.
We apologise for any inconvenience this may have caused you and will investigate the matter.
Sincerely
Capfin Customer Services
Thank you for alerting us to your query. Your query has been assigned to a consultant who will contact you shortly.
We apologise for any inconvenience this may have caused you and will investigate the matter.
Sincerely
Capfin Customer Services
Capfin's replyOfficial
10 Nov 2021, 12:54Good day Marc D
We appreciate your patience and the opportunity to resolve your query.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
We appreciate your patience and the opportunity to resolve your query.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
Capfin's reply10 Nov 2021, 12:54
Official
Good day Marc D
We appreciate your patience and the opportunity to resolve your query.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services
We appreciate your patience and the opportunity to resolve your query.
For further assistance, please call us on *** or email ***
Our Contact Centre operating hours are as follows:
* Monday to Friday 08:00 - 18:00
* Saturday and Public Holidays 08:00 - 13:00
Kind regards
Capfin Customer Services