bad service

I just called Capfin to apply for a loan after submitting my payslips yesterday. I first spoke to a guys who I could hardly hear, I kept on telling him that his line is soft but he continued with the same tone. He said I must hang up and dial again. I dialed again, spoke to "Pearl" who said she cant help me I am supposed to get a call back to finalize the loan application. Please listen the calls I made and tell me if this is the service you give to your clients , please hire people that are willing to assist.