BAD SERVICE CAPFIN

Capfin is very bad in resolving matters , I have a pending query going on for the past two months now, the issue never get resolved and just get escalated to the finance department which comes back with a different reason for the arrears every time.

Arrears gets added to my account and when I do a call in , each time it takes another 48 hours for a feedback.

I received a new loan of R6000 in December 2021, firstly you don't get a loan when your account is as they say in arrears with R2300. I did a payment reversal end December for personal reasons , but I paid it back in Jan 2022 and Feb 2022.

Everything went fine till March 2022 , I even received a top up loan of R1410.00. Again no arrears. All of a sudden the arrears popped up and they stated its for a reversal I did in August 2021, only reflecting in April 2022. After numerous calls and finance department checks , I sent a bank statement for August 2021 proving no reversal , they then came back saying its for a reversal in April 2022. I sent a bank statement again no reversal. I am still awaiting feedback from Capfin , but I'm getting numerous calls for my account being in arrears.

I need help with this matter please , the arrears and interest that was added removed too.

This account was sent to finance for the 6th time to date.