NM
Nompumelelo M

1 reviews | Active since Apr 2013

12 Sept 2019, 11:16

Bad Service

Hi

They handed my account to Easton-Berry Incorporated paid up all the money i was owing been requesting a paid up letter which they said the will send it to me on the 04/09/2019 i made a follow up without being helped.

all i need its my paid up letter to be sent to me .

very unhappy with their service they are not professional even when you are talking to them.

thanks Mpumi

0
Replies (3)
Capfin
Capfin's reply12 Sept 2019, 11:35
Official
   Good day Nompumelelo

We appreciate you bringing this matter to our attention.
 We are very sorry to hear that you experienced a problem with our Call Centre and would like to apologise 
for any inconvenience caused. We will contact you soonest to discuss the matter further.

Kind regards,

Customer Sevices

Capfin
Capfin's reply12 Sept 2019, 15:52
Official
 Good day Nompumelelo

 We have investigated your query and are happy to advise that the matter has been resolved.

 Feel free to call us  on *** or email *** for any further assistance.

Kind regards,

Customer Services


NM
Nompumelelo M's update16 Sept 2019, 12:09
Reviewer Update
Hi
matter not resolved
still waiting for the Capfin statement not the one sent from your attorneys