CS
Claudine S

1 reviews | Active since Aug 2019

29 Oct 2019, 10:16

Bad Service and Communication

I am totally disappointed in the way you treat potential clients. I have app**** for a loan last week and still I have not received an answer as to if you would be able to supply me with a loan or not. Because I am self-employed you guys refuse to read a bank statement and calculate all income. I have supp**** 6 months’ bank statements and no answer from you guys. I have made numerous phone calls and emails and NOTHING. If I do not have a consultant phone me back in an hour I will go to Hello Peter and post this complaint on there and also on Facebook in public forum. This is absolutely unacceptable service Capfin provides.

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Replies (1)
Capfin
Capfin's reply29 Oct 2019, 12:40
Official
Good day Claudine Van Staden

Thank you for taking the time to contact us regarding your concerns about our Loan application process.
Your request is being attended to and a specialist consultant will make contact with you shortly.

Kind Regards,

Customer Services