CS
Claudine S
1 reviews | Active since Aug 2019
29 Oct 2019, 10:16
Bad Service and Communication
I am totally disappointed in the way you treat potential clients. I have app**** for a loan last week and still I have not received an answer as to if you would be able to supply me with a loan or not. Because I am self-employed you guys refuse to read a bank statement and calculate all income. I have supp**** 6 months’ bank statements and no answer from you guys. I have made numerous phone calls and emails and NOTHING. If I do not have a consultant phone me back in an hour I will go to Hello Peter and post this complaint on there and also on Facebook in public forum. This is absolutely unacceptable service Capfin provides.
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Replies (1)Capfin's replyOfficial
29 Oct 2019, 12:40Good day Claudine Van Staden
Thank you for taking the time to contact us regarding your concerns about our Loan application process.
Your request is being attended to and a specialist consultant will make contact with you shortly.
Kind Regards,
Customer Services
Thank you for taking the time to contact us regarding your concerns about our Loan application process.
Your request is being attended to and a specialist consultant will make contact with you shortly.
Kind Regards,
Customer Services
Capfin's reply29 Oct 2019, 12:40
Official
Good day Claudine Van Staden
Thank you for taking the time to contact us regarding your concerns about our Loan application process.
Your request is being attended to and a specialist consultant will make contact with you shortly.
Kind Regards,
Customer Services
Thank you for taking the time to contact us regarding your concerns about our Loan application process.
Your request is being attended to and a specialist consultant will make contact with you shortly.
Kind Regards,
Customer Services
