Bad service and bad turn around time, no follow up nor feedback

I am very dissapointed with their turn around time, its been over 48 hours.I made an online application since Monday and it is still saying pending.I call everyday and they say I must wait for the sms. I have to pay my daughters application fee today because she will forfeit her application and all I get is a sorry we dont know what is going on.Where is the customer service, I am mad actually I am very furious, so unprofessional. Now I will forfeit a school I fought hard for to get into. I have a previous good history and all I get is we will follow up.My deadline is today,like wow