Bad service

Bad bad service ever,spending the whole month of September calling Capfin almost everyday regarding my unallocated payment that was made on 2/9/19 R1100' I thought settling the Loan its the good thing to do since am nolonger working but noooo its a worse mistake ever, they continue debuting on my Bank account am tired of sending Proof of payment and calling to hear same thing everyday,I regret seeking their help in time of need,wont recommend it to anyone,even their staff they ignore your emails# *** and others pass the bug they don't take ownership ...FCR doesn't exist in this company shame