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JS
Jabulile S

1 reviews | Active since May 2018

21 May 2018, 21:38

Bad Service

Why do you have to complain in order to get a good service, I've been calling your call centre from the 7th until today. They keep on promising to resolve the query but nothing it going on. It 2 weeks full but no solution and today I ask to speak to the supervisor they told me straight they can't transfer me.

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Replies (2)
Capfin
Capfin's reply22 May 2018, 07:27
Official

Good day Jabulile Shabalala

Thank you for taking the time to provide us with your feedback. We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.

Kind Regards,

Customer Services

Best regards,

JS
Jabulile S's update28 May 2018, 01:03
Reviewer Update
I got a call from you guys and explained what happened it well am a third party. The consultant who assisting me, told me to send that bank statement to ********** I did that and the respond I got from that they can't help me it am third I must call them. I did call them, this time they were telling us different story. I ask the consultant to transfer us to their supervisor, it took them 30mins to call the supervisor.I explained what happened to her and she was rude.She refused to gave me her surname. The supervisor that I spoke to is Judith and I told her that they we are not happy about this situation at all. They were supposed to tell us from day 1 that they won't be able to reverse that loan back into the client account. They told us to wait for 30 days now.