1 reviews | Active since Feb 2018
bad service
Hi i did a loan application at capfin.the consultant phoned me and we did the application i got approved she even gave me the monthly instalment the amount wasnt big so i said no thanks.i got a sms from them saying if i still want the loan i can call back.i thought let me take the loan maybe in the future i can get approved for more..phoning the second time the consultant seemed liked she is sleeping she put the wrong info into the system that made me being declined and now they are just saying sorry its my problem i can re apply in 30days? The lady gave the wrong info to the credit berau not me
Good day Warren Schoeman
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Services
Best regards,
Good day Warren Schoeman
Thank you for taking the time to provide us with your feedback. We are very sorry to hear that the service you received from our Call Centre did not meet the required standards . Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind Regards,
Customer Services
Best regards,