bad service

i app**** to take the balance of my loan on Monday, 01/06/2015 todate, 10 consultant, 2 supervisors and 1 manager later still no response (not to mention the 2 consultants that put the phone down on me). for some reason my pay slip isn't attaching to application and everyone says we are sending to our IT to correct this will take 24 Hours. do you know how many 24 hours have passed. 240 hours. Everyone apologised but no-one does anything about it. This is not on, this is not the type of service I am use to receiving from you.<br> Could someone please revert with some good news.