bad service

<p>I app**** for a loan at Capfin through their online application, I have been their loyal customer long time I was also on their data base,they asked me to send my 3 months bank statement and I did,and they rep**** they found the statement,and they did deposit the money into my old account of capitec that I no longer use,and I lost the R3060 they deposited,I asked myself why did they send money into my old account but I clearly did send them my new bank statement of nedbank where my salary is being deposited, I did again send email to info@capfin informing them of the error but they did not care,the e-mail I got from Liezel Abrahams shows no remorse of rectifying the error and update mistakes they made,come the end of February they again went to Capitec to debit,the loan,but still they have my nedbank statement with them,and now they blaming me that I not paying the account of which is their *********** practices,that ****es me off coz I did send them my statement that shows my salary is with nedbank,now they tell me why I didn't call them to change my details, how incompetence they are cos I send my banking detail,who is at fault here,they are lucky I did not open the case at ombudsman for their *********** behaviour</p>