Bad Service

My father app**** on Saturday Morning for a loan at Ackermans via Capfin. My father is disabled thus he can not speak over a phone. Only Sunday morning we received feedback saying that he has been provisionally approved for a loan and we should have his banking details with us. My father does not stay close to me, so he drove out twice to wait for the so called call. Monday morning I received the call and the call center lady was rude about my father being deaf and me assisting him just to translate so he could answer them. I then received an sms to say I could contact them. I phoned with my father and the lady put me through to the manager called Portia. She explained that we needed to email a letter to give me the permission After the 3rd call she no longer responded to my calls. Even thou I provided them all our details and email accounts. It's day 4 and still no one has done any effort whatsoever. Very disappointed in how they assist disabled people! It's really unprofessional on how they assist clients that need loans also but can't due to their team work on assisting. I will no longer make any use of this company..