MK
Merilyn K
1 reviews | Active since Oct 2019
02 Oct 2020, 14:58
Bad service
They will call you and tell you owe them a certain amount you pay it off they come back and say there's still interest why were the interest not included when a customer is told to pay off the amount very unprofessional next thing the interest will be increasing now they are calling you interest oustanding. Why not include it once?
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Replies (2)
Capfin's replyOfficial
02 Oct 2020, 15:19Good day Merilyn Kana
Thank you for getting in touch with us. We will investigate your query and have one of our consultants get back to you.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for getting in touch with us. We will investigate your query and have one of our consultants get back to you.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Capfin's reply02 Oct 2020, 15:19
Official
Good day Merilyn Kana
Thank you for getting in touch with us. We will investigate your query and have one of our consultants get back to you.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for getting in touch with us. We will investigate your query and have one of our consultants get back to you.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
MK
Merilyn K's updateReviewer Update
02 Oct 2020, 15:26It is an inconvenience because the consultant says one and the profile the opposite , please be clear with your processes and regulations in future.
MK
Merilyn K's update02 Oct 2020, 15:26
Reviewer Update
It is an inconvenience because the consultant says one and the profile the opposite , please be clear with your processes and regulations in future.