JN
Joshua N

1 reviews | Active since Jan 2016

11 Apr 2016, 13:23

bad manners

Marshia manana from capfin called me to make arrangements on my loan goodness i was in good mood till she burst my bubble maybe she is not paid well she is taking out her frustration on an innocent client i do not argue that she has a right to call but manner of approach is important and attitude is everything as polite as i was she managed to push me to the edge literally breaking point she does not listen to the customer she wants to yap yap yap and does not pause up until you scream in her ear if consultants are not trained well this would be the ramification bad service which in turn puts capfin in a bad light and capfin was providing a good service to the people but the problem they hire the wrong people for the job thank you Marshia Manana for pathetic service i wish well control you temper and emotions its a job learn to do it in the best possible way you can do not drag capfin down the drain with your rude manners it says you need some adjustments in your personal life.

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Replies (1)
Capfin
Capfin's reply12 Apr 2016, 08:55
Official
Hello jimi25,

Thank you for taking the time to provide us with your feedback.

We are very sorry to hear that the service you received from our Call Centre did not meet the required standards .

Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.

Kind Regards,

Customer Service

Best regards,