FM
Frank M
1 reviews | Active since Mar 2019
20 Mar 2019, 14:37
Bad experience and very annoyed.
Capfin the most *********** institution I have had to deal with. Call center staff that has no clue what is going on, they have no idea on how to treat or read Bank statements. Becareful of email ********** no one not even them know where your documents go. Never had a financial institution work this way. Be warned.
Helpful (0)
Replies (2)0
Replies (2)
Capfin's replyOfficial
21 Mar 2019, 08:28 Good day Mr Frank De Magalhaes
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required
standards .
Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind regards,
Customer services.
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required
standards .
Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind regards,
Customer services.
Capfin's reply21 Mar 2019, 08:28
Official
Good day Mr Frank De Magalhaes
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required
standards .
Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind regards,
Customer services.
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required
standards .
Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind regards,
Customer services.
Capfin's replyOfficial
22 Mar 2019, 16:03Good day Mr Frank De Magalhaes
Kindly note your query has been investigated and we have been in contact with you.We are very pleased to
advise that a satisfactory resolution has been reached.
Kind regards,
Customer services
Kindly note your query has been investigated and we have been in contact with you.We are very pleased to
advise that a satisfactory resolution has been reached.
Kind regards,
Customer services
Capfin's reply22 Mar 2019, 16:03
Official
Good day Mr Frank De Magalhaes
Kindly note your query has been investigated and we have been in contact with you.We are very pleased to
advise that a satisfactory resolution has been reached.
Kind regards,
Customer services
Kindly note your query has been investigated and we have been in contact with you.We are very pleased to
advise that a satisfactory resolution has been reached.
Kind regards,
Customer services