bad experience
<p>I went to akhermans to apply for a Capfin loan the consultant called me and he was so rude ..he asked me what date am i getting paid i told him it depends on the month but i get paid on the 26th .he said i must check my bank statement that i submitted while i was looking for it he dropped the call.and i haven't received any call back...</p> <p>I app**** for this loan cos i need it immediately but if i get such service for something that I'll pay back ..its shocking.</p> <p>I want them to call me and i want my loan approved and in my account today.</p>
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Replies (2)
Capfin's replyOfficial
07 Nov 2016, 07:46Good day Dee-lava
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required standards .
Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind regards
Customer Service
Best regards,
Capfin's reply07 Nov 2016, 07:46
Official
Good day Dee-lava
Thank you for taking the time to provide us with your feedback.
We are very sorry to hear that the service you received from our Call Centre did not meet the required standards .
Please accept our sincere apologies and rest assured that we will investigate the matter. Our office will be in contact with you shortly.
Kind regards
Customer Service
Best regards,
Capfin's replyOfficial
07 Nov 2016, 12:01Good day Dee-lava
Thank you for allowing us time to engage you regarding your concerns. We are please to confirm that the matter is resolved.
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer Service
Best regards,
Capfin's reply07 Nov 2016, 12:01
Official
Good day Dee-lava
Thank you for allowing us time to engage you regarding your concerns. We are please to confirm that the matter is resolved.
Feel free to call us on *** or email *** for any further assistance.
Kind regards
Customer Service
Best regards,