ES
Ellen S

1 reviews | Active since Apr 2017

25 Apr 2017, 07:56

Bad experience

<p>Capfin has cost me a lot of money due to their incompetency our agrrement was they should debit on the last day of the month as this is when I get paid since March they have been to my account 5 days before my pay day that has the bank charges of R150.00 per day for each and every insufficient funds , I would appreciate for them to start reembuising all those bank charges for March again today is the 25 they already been debiting though they know they wont be any funds available this caused a lot of problems in my finance .can anyone teach this ppl computor program or how to set up debit orders as it clearly state that they dont know how its done , again with thier consultance are rude when speaking to their client they are not customer orientented</p> <p> </p> <p>Kind Regards</p> <p> </p> <p>Ellen</p> <p> </p>

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Replies (2)
Capfin
Capfin's reply25 Apr 2017, 11:30
Official

Good day Ms Shongwe

We appreciate that you took the time to bring this matter to our attention.


We will investigate your query swiftly and one of our team members will contact you as soon as possible.

Kind regards

Customer Service

Best regards,

Capfin
Capfin's reply11 May 2017, 10:45
Official

Good day Ms Shongwe

We have investigated the situation and requested the relevant bank statements for further assistance. We are currently awaiting the requested documentation for further consideration.

Feel free to call us on *** or email *** for any further assistance.

Kind regards

Customer service

Best regards,