Bad customer service/debit check mandate issue

I am sooo not impressed with this Capfin debit check mandate story when they know it's not true. Manual mandates are not done anymore but I'm being told a manual mandate has been sent to my bank it's been 6 days now and my bank confirmed that they did not receive any manual mandate. So I called your call center and spoke to a supervisor by the name of Nonkosinathi who advised me the same thing as the CSA's which sounded like a broken record to me of false promises. I have been a loyal customer to you. Never missed a payment but you have a right of recording that I I took another loan on my it but you did do a complete job instead I'm getting unreasonable stories.

I see yet another customer having had the same issue as mine in November 2024 and was told the same story which all of it is none void even my bank told me that too. I am sooo disappointed in Capfin and not recommending anyone to take up a loan with them. It is definitely not taken urgent, how do you expect me to wait 7 business days when I need the funds immediately. Your business and it's people are not professional. The kind of customer service rendered to us is not the kind you display when advertising. Iam dissatisfied with Capfins customer service 😩 it has been a week of night mare.

I wasn't even given any Ref number or a confirmation email stating my issue was escalated to the IT team like Nonkosinathi had said. It's really frustrating