LN
Liz N
1 reviews | Active since Nov 2020
25 Jan 2025, 11:42
Bad customer service
The customer service is non existing. They take forever to get back to you. I sent the same document 15 times and they still ask for it. I have gone to the Ombudsman as I am so fed up. The consultant promised me that the manager will contact me today!! I wonder if that will happen!
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Capfin's replyOfficial
25 Jan 2025, 12:43Good day
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Capfin's reply25 Jan 2025, 12:43
Official
Good day
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services
Thank you for informing us about the service you have received. We can assure you this is not standard practice and we will be following up on the matter.
Please accept our sincere apology for any inconvenience this may have caused you. One of our consultants will be in contact with you shortly.
Sincerely
Capfin Customer Services