Bad communication skills

Absolute madness !! After 2 years of zero communication and emails no calls .today I received a call from a forth party company debt collecting and offered me a discount settlement offer .1 breach of contract 2 this is ***** behaviour. 3 why is none of the communicated with me . 4. Why did the debit orders stop if I still owe an amount. 5 . Why did customer service say I don’t have an account 2years ago when I called in about the debit order not going off? 6 you can’t contact me but a 3rd party can contact me. 7 . it makes the 3rd party look like a **** . 8 . Please contact me I want answers rn. 10 . *** bru it’s need two years y’all ghosted me .