Bad business service according to the NCR

I received 2 consecutive calls from Capfin loans yesterday in regards to the the loan I have with them and made a promising agreement with them however they debited the money that was in my account which it wasn't my money as I got paid earlier in December I'm very angry as now I'm liable to the money they took as it's money that had to help in the funeral arrangements at home despite me giving a promise on a recorded libe this shouldn't have happened what is this game capfin loans is playing and do we have to fall for such just because we are stranded and have to then fall for such victimization I'm very angry about this matter according to my knowledge the contract didn't stipulate what happened today