APPALLING SERVICE CAPFIN

<p>So Saturday 9th July 2016, I app**** for a capfin loan at pep cell ... was very impressed at the fast response that my loan has been provisionally approved... And that I will be contacted shortly... so I waited patiently and no call back...then thought that I will call in again... called in and the automated telephonic system said that officers closed at 1pm and they don't work on Sunday's... so I patiently wait again ... no call back so called in Monday ... consultant said there's nothing they can do... so I patiently wait AGAIN... And finally got a call from a capfin consultant who kept me on the call for almost 25 min... after confirming everything ... And then she said that she cannot go any further because her system froze... And she will get some body else to call me back in 5 to 10 minutes... so I wait AGAIN ... after 3 hours of waiting.. I call in again and they cannot assist me because I have to wait till that agent to call me back!! Firstly... what if that person doesn't call me back? And secondly...Please make me understand why a capfin inbound call centre exist when nobody can help you ??? Still no call and then AGAIN I called back... bare in mind I wasted R40 on airtime ... speaking to capfin consultants. So then I asked to speak to a manager ... And this girl started speaking over me... And guess what? I was placed on hold and miraculously the line disconnected after she said that I will be placed at the back of the call back que!!! So Now I need to wait AGAIN... disgusting!</p> <p>Do you guys realise the people apply for loans because of urgency??? And that's the reason for offering a FINANCIAL SERVICE one would thin****</p> <p>Still waiting...............</p>