AN
Andisiwe N
1 reviews | Active since Jun 2023
09 Jun 2023, 09:48
Appalling service
I settled my loan on the 23-05-2023, Capfin debited my account an amount of R1171 on the 25-05-2023. They debited even after I had settled, after they had informed me they would not. I have been trying to get my refund since the 26-05-2023, I get a text sating that I would be refunded on the 01-06-2023 it stated the refund would be done within 2-3 days. Till this day I have been calling and waiting for a managers callback the consultants service is appalling very rude and clueless, I spoke with Zandile, Thulisiwe, Thuli and a Bulelwa no customer service what so ever.
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Capfin's replyOfficial
09 Jun 2023, 09:56Good day
Thank you for taking the time to bring your concerns to our attention.
We are currently attending to your query. A consultant will be in contact with you to inform you of the progress of your request.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for taking the time to bring your concerns to our attention.
We are currently attending to your query. A consultant will be in contact with you to inform you of the progress of your request.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Capfin's reply09 Jun 2023, 09:56
Official
Good day
Thank you for taking the time to bring your concerns to our attention.
We are currently attending to your query. A consultant will be in contact with you to inform you of the progress of your request.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services
Thank you for taking the time to bring your concerns to our attention.
We are currently attending to your query. A consultant will be in contact with you to inform you of the progress of your request.
We apologise for any inconvenience this may have caused you.
Sincerely
Capfin Customer Services