Annoyed and frustrated with the capfin you qualify SMS then sorry you don't qualify check credit before the damn smses

I have been a capfin customer for a year now and I have noticed that capfin sends you an SMS to say you qualify for a loan and this happens when they see that you almost done with your current loan and then they ask you to send your bank statements of which you do and going through the whole process of calls and sending documents can be a lot...then an agent calls you back for review of monies okay then you think it's going well .. Hours later you get a call that says sorry you don't qualify I mean why send an SMS saying someone qualifies and after a damn long process you say sorry you don't qualify.. Capfin please change your system when you SMS a customer saying they qualify please be sure ask for an update of bank statements before you send those smses its really annoying and I'm not happy about that because it happened to me..please stop this