NC
Naomi C
1 reviews | Active since Feb 2016
16 Jul 2020, 08:17
Angry and Upset
On 30 June i was retrench. I contacted Capfin to advise them that I wont be able to pay my loan i was contacted by 1 of their agents and was told that their company do not have a policy that covers clients for job losses or retrenchments I am still liable to pay the loan so i said how can i pay the loan if I don't work and don't earn a salary her response was they dont care i must just pay it. I was so stunned i couldnt believe what i was told,
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Replies (2)
Capfin's replyOfficial
16 Jul 2020, 12:23Good day Ms Ceasar
Thank you for alerting us to your concerns. We are currently attending to your query.
A consultant will be in contact with you to inform you of the progress of your request.
Sincerely
Capfin Customer Service
Thank you for alerting us to your concerns. We are currently attending to your query.
A consultant will be in contact with you to inform you of the progress of your request.
Sincerely
Capfin Customer Service
Capfin's reply16 Jul 2020, 12:23
Official
Good day Ms Ceasar
Thank you for alerting us to your concerns. We are currently attending to your query.
A consultant will be in contact with you to inform you of the progress of your request.
Sincerely
Capfin Customer Service
Thank you for alerting us to your concerns. We are currently attending to your query.
A consultant will be in contact with you to inform you of the progress of your request.
Sincerely
Capfin Customer Service
NC
Naomi C's updateReviewer Update
16 Jul 2020, 17:30No the problem was not resolved i still cant believe you expect me to pay the loan even though i was retrench i will make this a public notice of you not being lenient towards your customers
NC
Naomi C's update16 Jul 2020, 17:30
Reviewer Update
No the problem was not resolved i still cant believe you expect me to pay the loan even though i was retrench i will make this a public notice of you not being lenient towards your customers