angry and disappointed

im very disappointed with capfin and the way they handle our accounts, ive took a lona from them and i pay them monthly on the 25th to my surprise this month on the 11/12/2015 a payment has been requested from my account and that money i got it from my baby daddy because our daughter is sick. ive communicated with them and tried to ask for a reversal with no luck as today i have received an email from Liezel Abrahams who declined my request now they are living me with no choice but to dispute and block their debit orders and they will receive their money on my terms as they are doing thing on their term. Ive agreed to their contract and this was not included on the contract. i will take this further